What is Quality?
Quality means achieving the deliverables agreed with the customer, meeting their expectations and / or requirements.
Every organisation, be they small, medium or large, can benefit from a Quality Management System. Satisfied customers are, after all, the key to success and company results!
ISO 9001 was the original standard and over the years has formed the basis for all other management system standards.
Amongst others this standard requires:
– Understanding the context of the organisation
– The importance of leadership
– Execution of risk analysis
– Identification of relevant issues expressed by interested parties
This isn’t a luxury but a necessity in regard to continual improvement within your company.
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